Matthew Liptak | February 13, 2010
I am an avid fan of writing reviews of businesses, products and even movies. I take it seriously and use good judgement when it comes to evaluating what I have used my hard earned money to buy. I especially appreciate when an owner, developer or sales person takes time to read and appreciate the reviews I write. More and more I am seeing owners of businesses paying quite a bit of close attention to social media and online business reviews.
Category: social networking |
20 Comments »
Tags: business, business reviews, consumer, consumerism, customer, customer service, reviews, tripadvisor, yelp
Matthew Liptak | December 22, 2009
As sites like this become more popular, the demand for customer satisfaction is growing. Although many businesses probably don’t know about these types of websites OR they are simply pretending they don’t know since they may be afraid of what they see on these sites, consumerism is about to change for the better in favor of the consumer.
Category: social networking |
No Comments »
Tags: business, consumerism, customer, customer service, social media, tripadvisor, yelp
Matthew Liptak | August 24, 2009
So the question remains. Did technology and the internet kill customer service? The treatment of customers has certainly declined. I can tell you many stories about mistreatment I have received as a customer for no reason. Is it because wages are not satisfying cost of living and in turn retailers are hiring underqualified employees?
Category: social networking |
1 Comment »
Tags: Apple, better business bureau, complaints, consumer, customer, customer service, L.L. Bean, social media, technology
